SHIPPING & RETURNS

SHIPPING

PROCESSING TIME IS 3-4 WEEKS DUE TO ALL ITEMS BEING MADE-TO-ORDER.

RETURNS & EXCHANGES

WE ONLY OFFER RETURNS IN THE EVENT THAT AN ITEM IS FAULTY.

TO RETURN OR EXCHANGE ANY ITEM, EMAIL HELLO@EZIMMA.COM AND INCLUDE:

  1. YOUR ORDER NUMBER, RECEIPT, AND/OR PROOF OF PURCHASE.
  2. NAME ON THE ORDER.
  3. EMAIL ADDRESS ON THE ORDER.
  4. YOUR REQUEST.

** PLEASE NOTE** - RESPONSIBILITY AND COST FOR THE SAFE RETURN OF THE ITEM RESTS WITH THE CUSTOMER. UNAUTHORISED RETURNS WITHOUT APPROVAL VIA EMAIL WILL NOT BE ACCEPTED.

WE STRONGLY ADVISE YOU TO RETURN THE ITEM USING A TRACKED SERVICE. ORIGINAL SHIPPING COSTS WILL NOT BE REFUNDED AND INBOUND COSTS WILL NOT BE COVERED. LOUTRE CANNOT EXPEDITE OR TRACK RETURNED PACKAGES.

IF YOU HAVE RECEIVED THE CORRECT ORDER FROM EZIMMA.COM ITEMS AND ARE UNSATISFIED WITH THE FIT OF THE ITEM, WE’RE HAPPY TO ACCOMMODATE THIS REQUEST WITHIN 7 DAYS OF RECEIVING. ITEMS MUST BE UNWORN, UNWASHED, AND UNDAMAGED, WITH TAGS STILL ATTACHED.

IF YOU WISH TO EXCHANGE FOR A DIFFERENT SIZE OR ITEM, PLEASE INCLUDE THIS INFORMATION IN YOUR EMAIL AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST BASED ON AVAILABILITY.

RETURNS AND EXCHANGES ARE ONLY ACCEPTED FOR CUSTOMERS IN THE UK. 

INTERNATIONAL CUSTOMS & DUTIES
ALL INTERNATIONAL TAXES, CUSTOMS AND IMPORT DUTIES WILL BE BILLED TO THE RECIPIENT BY THE COURIER WHEN THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT. WE DO NOT TAKE RESPONSIBILITY FOR THESE COSTS AND DO NOT OFFER COMPENSATION TO COVER ANY OF THESE CHARGES. IF A RECIPIENT REFUSES TO PAY THE TAXES, CUSTOMS OR IMPORT DUTIES, THE PARCEL WILL BE ABANDONED AND WILL NOT BE ELIGIBLE FOR STORE CREDIT OR REFUND.